FAQ

How long will it take for my package to be shipped? How long will it take to be delivered?

You can track your order in the “Track Your Order” page.

Please click here to read our Shipping Policy

Shipping time depends on the location.

We offer full support, if you have problems or doubts please contact us at info@steelysound.com .

 

My order is late, what should I do?

If your delivery is delayed: sometimes the order had arrived at your nearest post office and make it pending because of insufficient address, package unclaimed etc.

It will be much more convenient for you to contact local post office or go to the post office for delivery.

 

My tracking informations say “Alert” , what should I do?

 If the tracking information shows “Alert”, the reasons are listed as below:

• Incorrect/insufficient address.
• No such number.
• Unknown recipient.
• Refused.
• Do not pick up in time.
• No safe delivery location.
• Uncleared customs.

For support please contact us at info@steelysound.com .

 

I want to change my item, how can I do it?

If the size is wrong or in general you want to return and change an item please read our policy here .

 

I want to have a refund, what should I do?

Please read our refund policy here .

 

My order status says “Delivered” but I have not received it. What should I do?

Please contact us at info@steelysound.com .

 

Do you ship internationally?

We currently ship to a lot of countries! If our products aren’t avaible in your country please contact us at info@steelysound.com and we will see if we can help you!

 

 

Can I contact you on DM?

Yes, you can! We answer to any question and message on Instagram, Facebook and all the other social media we have.